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Karel Hilversum, CTLC Director at khilversum@cornell.edu and teambuilding@cornell.edu  

Challenge Course Facilitator​ 

One of the coolest jobs at Cornell is certainly working as an instructor for Cornell Outdoor Education. The Cornell Team & Leadership Center hires and trains students, staff, and community members to facilitate icebreakers, low element teambuilding, and high element challenge course programs. Multiple positions are open. We are offering free Low and High Initiative trainings for those who are interested in Cornell Team & Leadership Center and have the intent to work for us. No previous experience on a challenge course is required, though previous experience as either a staff or participant on a challenge course is preferred. The trainings take place over two full days at the Hoffman Challenge Course. For those looking to expand their challenge course skillset, there may be an opportunity to participate in a single day of training for the tower elements - the Zip Line and the King Swing. Following the trainings, each facilitator is expected to TA 3 low and 3 high programs. During the TA time, you will verify your skills, and receive feedback from the Lead Facilitator. Once you and the Lead Facilitator agree on your readiness, you can start facilitating for pay. For some people with experience, it may take less than 3 programs, for others with less or no experience, it may take more than 3 programs.

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Qualifications & Skills

• Experience with rock climbing or ropes course facilitation is preferred but not required

• Excellent personal leadership and communication skills 

• Flexible, resourceful, creative
• Team player and great collaborator
• Able to work independently
• Able to manage large groups of people 
• Compassionate, attentive and energetic
• Interested in personal growth, leadership development and learning
• Able to engage with diverse groups of people of different backgrounds, ages and interests

Benefits

• Very flexible work schedule

• Professional development and mentoring opportunities

• Work outdoors
• Discounted enrollment on many COE courses, including First Aid, CPR, and Wilderness First Aid (WFA) and Wilderness First Responder (WFR)
• Eligible for FREE Lindseth Climbing Center pass
• FREE and discounted use of many other rental items from COE Outfitting
• Make a difference in the lives of Cornell University Students and the Ithaca Community

Student Coordinator - Summer/Fall Semester

The CTLC Student Coordinator is a part-time position (10-15 hours per week when class is in session, 30-40 hours per week in summer) for a current Cornell University student who desires the opportunity to gain hands-on experience in the business/administration side of outdoor education. This position entails significant responsibilities for all aspects of the Cornell Team & Leadership Center operations and services, including sales, client relations, marketing, contract management, scheduling, and staffing. This position may entail occasional weekend and evening responsibilities. This person will co-coordinate with one of our current Student Coordinators for the semester but will assume the full role during the summer. 

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Responsibilities

• Sales: Connect with clients, sell programs and answer inquiries about CTLC

• Client relations: Take primary responsibility for maintaining client relationships, specifically student organizations. Responsibilities include returning phone calls and emails promptly, creating group contracts, distributing information sheets for program participants, and following up with evaluation summaries. In general, keeping clients informed and satisfied is the role to be played.

• Marketing: Assume responsibility for marketing student programs. Responsibilities include advertising, flyer posting, email blasts, and creating up-to-date brochures.
• Administration: Create and manage course folders, which consist of waivers, evaluations, log forms, incident reports, etc.
• Scheduling: Schedule all programs at the Hoffman Challenge Course, Barton Challenge Course, and portable programs on relevant calendars. Schedule vans and any other necessary facilities.
• Staffing: Arrange staffing of student programs through email and phone contacts, generate staff contracts from CTLC database, and track Staff certifications and training. 
• Assist the CTLC Director, Challenge Course Programs Coordinator, and Academic and Long Term Programs Coordinator in all aspects of coordination and implementation of CTLC programs, including but not limited to professional programs, facility maintenance, and special projects as needed.

Qualifications

• Strong organizational skills

• Computer proficiency 
• Excellent personal leadership and communication skills 
• Flexible, energetic, team player
• Working knowledge of the Cornell Team & Leadership Center helpful
• Previous experience in facilitating teambuilding programs helpful

Benefits

• Real, hands-on work experience running all aspects of a growing outdoor program serving 6,000 people per year 

• Support, supervision, and responsibility
• Make a difference in the lives of Cornell University Students and the Ithaca Community
• Discount on COE classes, rentals, programs, etc.