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Recreational Services

Group Fitness Class Registration & Attendance Policies

Highlights:

Online Registration: 

Available on the Member Portal or FUSIONGo App, 30 minutes before the class start time.  Late registration is permitted up to 20 minutes after the class start time if space is available.

Drop-ins & Late entry: 

Available in person starting 30 minutes before class if space is available.  Late drop-ins are permitted up to 20 minutes after the class start time if space is available.  We encourage participants to arrive on-time or early to classes; to allow enough time for setting up necessary equipment and for proper warm-up.  Participation from the start to finish of a class is encouraged whenever possible. 

Check-in/wristbands: 

Everyone (Registered or Drop-in) must check-in at the designated location and receive a wristband.

Details:

To help ensure fair access to our Group Fitness classes, participants may reserve a spot through the Member Portal or FUSIONGo app or attend as a Drop-in if space is available. Because class sizes are limited, these procedures help us manage capacity and provide the best experience for all participants.

Reserving a Spot

  • Online Registration is available through the  Member Portal or FUSIONGo app. 
  • Online Registration opens 30 minutes before the class start time, each class instance.
  • If you can no longer attend, please cancel your reservation as soon as possible through the  Member Portal or FUSIONGo app  so another participant has the opportunity to join the class.
  • Online Registration  does not complete your check-in. Participants must still check in before class.
  • Online Registrations will be held for 5 minutes past the class start time.  If a registered participant is more than 5 minutes late to check in, the spot may be given to another drop-in participant if the class is full or at the discretion of the desk staff.

Drop-Ins

  • Participants who do not register online reservation may attend as a drop-in.
  • Drop-in registration is available at the designated wristband location beginning 30 minutes before the class start time, based on available space.
  • If a class is full, drop-in participants can choose to wait for a potential no-show or last minute cancellation.
  • Drop-in participants will be checked in and receive a wristband before entering the class.

Check-In & Wristbands

  • All participants, including those with online registration and drop-ins, must check in at the front desk before class.
  • After check-in, participants will receive a wristband, which must be worn throughout the class.
    • Wristbands help instructors and staff identify participants who have completed the check-in process.
  • Participants without a wristband will not be permitted to participate.

No-Show Policy

Because class sizes are limited, reserving a spot and not attending may prevent another participant from joining the class.

  • Participants who register online, do not attend and do not cancel their registration will receive a no-show.
  • After two no-shows, a $20 fee will be charged.
  • If additional no-shows occur after the fee has been applied, the participant's ability to register online will be suspended for the semester. 
  • During the suspension period, participants may still attend classes as a drop-in, as space allows.
  • We understand that unexpected situations happen. If you are unable to attend a class, please cancel your reservation as soon as possible so another participant has the opportunity to participate.