Skip to main content

Cornell University

Mystery Shopper Program

The Mystery Shopper program is both a quality assurance and a recognition program, with each mystery shopper visiting three eateries on campus each semester to anonymously evaluate the customer experience.

Cornell Dining Rocks Logo

The program strives to encourage continuous improvement in all of Cornell Dining's operations, as well as recognize staff members that are doing a good job. Each shopper is assigned three "shops" in different eateries during the course of each semester, and after dining, completes an online questionnaire regarding their visit. Mystery shoppers must complete a brief training session prior to their assignments.
If you'd like to be part of the Mystery Shopper program, please fill out this form. 

Shoppers must have a meal plan, and will receive credit to their Big Red Bucks or MealChoice accounts. Training sessions will be held at Bear Necessities in Robert Purcell Community Center and will be scheduled and shared with you. We'll add more sessions if needed.