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Conflict Coaching and Mediation Services

Conflict Coaching and Mediation Services is one of many programs at Cornell dedicated to changing the campus climate and culture, as we strive to be a safe place and space for all humans. Diversity requires prioritizing inclusivity and building communities across differences through inclusive practices, processes and programs. We are committed to meeting the needs of each individual equitably by focusing on celebrating diversity, addressing bias and identity based challenges, while striving to repair the harm caused and build community.

The program’s two-tiered approach strives to reduce and ultimately eliminate bias incidents at the institution by proactively having dialogue about the intersections of bias, power, trauma, conflict and conflict management styles. Our services aim to teach individuals how to intervene when they witness a bias incident, creating a culture of acceptance, belonging and empowerment.

The more we encourage inclusivity and fair treatment of all individuals in action and in words, individuals who cause harm and promote biased beliefs and actions will start to understand that full acceptance and inclusivity is woven in the fabric of Cornell values. The more the culture changes in positive ways, the less harm, and the less need for the reactive measures over time. Addressing bias is not the responsibility of the impacted party(ies), but everyone’s responsibility.

Conflict Coaching

A proactive training program within the Dean of Students area committed to providing any student, faculty, and staff techniques and tools to address identity-based challenges in a nonviolent manner, avoidant of dominance or oppression over others, in an effort to increase inclusion and belonging. 

Mediation Services

An informal resolution process used to manage and mitigate student to student conflict around bias and identity based challenges. The process allows involved parties to talk about the conflict with a trained mediator and neutral third party, consider options for managing the conflict, and design an approach to discuss the conflict with the other person. This process typically does not conclude with a formal finding of Responsibility, but designed to help disputing parties reach an agreement on all or part of the issues listed in the incident report/conflict. Mediation is based on principles of communication, negotiation, facilitation, and problem-solving that emphasize the needs and interests of the participants; fairness; procedural flexibility; privacy and confidentiality; full disclosure; and self-determination. The hope is that through this process we will build or restore community and limit relational problems and tensions moving forward. 

Bias Assessment Review Team (BART)

A non-adjudicating body that uses a review model to track, manage, and support students impacted by bias related incidents.  We use our annual data to help drive institutional priorities and initiatives related to diversity, equity, and belonging.

Request a conflict coaching training today.